Complaint handling specialist- community support (Junior )

Egypt · Complaint handling team · Care Center

Description

Purpose: Complaint handling team are the heroes behind the scene. Investigating, validating and resolving severe cases and issues. When it comes to complicated situations and complaints, if the captain or the customer didn't oblige to the company's rules and regulations, the CHT agent role is to solve it professionally after a precise and firm investigation.

Responsibilities:

Requirements

Core competencies:

Technical competencies:

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